IInterview Guide

Questions to ask key personnel
during the information gathering process

 
General Information
   
1.
What would you say are major events, forces, and trends going on outside the company that will have the greatest positive and negative impact on the company's ability to meet its goals and objectives over the next 2-3 years?
2.
Describe your company's greatest strengths and weaknesses (be specific)?
3.
What significant events have occurred in the last 5 years that affect your company's competitive condition (e.g., mergers/acquisitions, purchase or sale of a division/product line, etc.)?
   
Individual & Organization/Department Background
   
1.
Briefly describe your organization and your responsibilities.
2.
What is the mission of your organization?
3.
What are your 2-3 most important strategic priorities and what percent of your time do you spend on them?
4.
What are the key issues or barriers related to the efficiency or effectiveness in your area of responsibility?
5.
Where opportunities are there in your area? Within the company?
   
Market Strategy
   
1.
How do you define the industry?
2.
What is your company's current marketing strategy and how are the markets defined or segmented?
3.
Of the identified markets, which are the most profitable? Which are projected to have the highest growth rates?
4.
What are the critical success factors for these markets?
5.
Is your company positioned to move or expand into these markets? If not, what strategic considerations should the company address to facilitate expansion?
6.
Are there any business trends, issues or plans that might impact your organization's success?
7.

What are the biggest opportunities for improvement within the marketing arena?

   
Product Strategy
   
1.
What is your company's current product strategy (i.e. area of focus, new vs. existing, etc)?
2.
Based on your market segmentation scheme, which products best address market needs?
3.
Which are your most profitable products and why?
4.
Which are the fastest growing products and why?
5.
What are the biggest issues in your product strategy? Biggest opportunities?
   
Competitive Position
   
1.
Who are your major competitors?
2.
What insights can you share about their strengths and weaknesses?
3.
What are the top 3-5 strategic success factors for your company's competitors?
4.
What differentiates your company from its competitors?
   
Industry Value/Supply Chain
   
1.
Describe your value/supply chain and who has the most power.
2.
Do you have established partnerships with key customers? Describe the way you collaborate with one another.
3.
What do your Top 3-5 customers most value?
4.
Do you have a segmentation scheme for your customers (i.e. profit, sales, location)?
5.
Do you have established partnerships with key suppliers? Describe the way you collaborate with each other.
6.
What do these suppliers value most?
7.
Given your size and position, do you feel like you have power over your suppliers? Is your supply base fragmented or consolidated?
8.
How do you leverage knowledge/information from strategic relationships (i.e. product and process improvements, best practices, etc.)?
9.
What are the biggest issues throughout the industry value chain?
10.
Where do you perceive the biggest opportunities to reduce costs within/throughout the industry value chain?
   
Other
   
1.
Do you anticipate new government regulations or environmental issues that may have a significant impact on your business?
2.

If yes, what should your company be doing now in anticipation of these events?

3.
What are your major service offerings?