Instructional Multimedia/Interactive Learning

Guidelines, Decision Support and Measurement, a course developed for an e-Learning site hosted by a Massachusetts Quality Improvement Organization for physicians in small practices (2008).

7 ITIL (IT Infrastructure Library) courses developed in Captivate and Lectora for the technology training group of a New England technology firm. (2007)

Shift Scheduling Tutorial. A online learning program developed in Adobe Captivate to train Customer Service representatives at a New England health insurance provider to view shift scheduling and time off. (2006)

Business Interest Management. Proprietary product developed in Dreamweaver for a RI commercial insurer. 225+ pages of HTML-based instruction for CD distribution to an international audience of insurance professionals for the rollout of enterprise-wide software. Content includes introductory-level business information and simulation of the software. (2003)

Network Switch. Developed in ReadyGo Course Builder Authoring Tool for sales and technical personnel employed by a CA manufacturer of networking products. Served as a model for their future course development. (2003)

Business Case Development. A process simulation developed in Dreamweaver for Harvest Resource Optimization Advisors of Ohio as a prototype to attract investment for future development. (2002)

Introduction to EMall. An overview of a Web-based procurement program for state employees.Developed for the Comptroller’s office of the Commonwealth of Massachusetts in Authorware Attain. Content includes introductory-level business information and simulation of the software.(2001)

Samples available upon request.



Cardiac Imaging and Information Management Software Course

A series of courses developed for a developer of cardiac imaging and information management software for its channel partner. The target audience included a cross-functional team of channel partners and internal employees: sales professionals, project managers, technical support engineers.

Courses developed include Product Overview, Demonstration Strategy, Project Management, Patient Database, Database Administration Tool, Media Purge Daemon, Monitoring and Triage.

Materials were developed in PowerPoint and FrameMaker. They include instructor/participant guides, assessments and activities. (2004-5)

Inspection System Programmer’s Course

A 5-day course on the set-up and use of imaging software for an automated optical inspection system. Materials were developed in PowerPoint and MS Word using a structured writing template. They include an Instructor Guide, Participant Guide, a reference manual, a tutorial,skill checks and job aids. (2003)

Samples available upon request.